Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 words

Unhappy Customers - Personal Statement ExampleUnhappy guests On the other establish a satisfied customer pulls number of other customers towards the organization and service. Customers help defining success in a way that they set benchmarks for what is in demand, and things that drive to be avoided or be out of date. For them its more about quality than the costs, they are willing to pay more for comfort and quality rather than crushed quality and more hassle of repair and low productivity. The policies so made should be customer centric. Customers response is related to the online sales and services as sanitary as the physical world businesses responses. A relationship matrix can be defined in this way to identify all the factors and benefits that may be achieved through successful implementation of customer response and satisfaction. A prime example in this regard was seen when a musician had his guitar damaged in an aero monotone flight and when the compensation was demande d, it was not provided the same musician went on to make a song on the United Airlines services and this incident and ended up with millions of views to his video and song, this earned the company a bad name, and in the end they had to apologize and provide compensation, all to customer dissatisfaction (Cheryl Hamilton 2010). Customer Relationship Management is an nest towards establishing a relationship with the customers and working to their satisfaction and demand, in other words, a key to success. C.R.M stresses upon focusing on individual customer rather than masses, this helps knowing the customer behavior, the past experiences. The entire process would focus on the manufacturing strategy, the services to be provided after the product is prepared. Customer identification, differentiation, and personalization are few important terms and phenomena that indigence to be taken into consideration while dealing with the customers since both customer has a different taste than other , and so is the demand and requirement. The differentiation aspect helps identifying the customers that are more regular, have larger stakes on hold, and are slightly sensitive to the subject and services, and since all resources might not be available every time, implementing them at the right place and towards the right customer becomes important. Paretho Principle is another similar concept related to the customer response. It is also known as the 80-20 rule, and consort to it, the 20 percent customers that makes up for 80 percent of the sales. It is being stated that cost of making a new customer is far higher than retaining one. counterbalance the 5 percent customers retained, results in 25 percent increase in overall productivity of an organization (Ronald S.Swift 2001). Besides customer satisfaction the individual character of the product or service defines the rate of customer turnover from any company or brand. Customer response is considered a Key performance index fin ger (K.P.I) and based on its value the companys performance is measured in the marketing world. Surveys are being conducted about particular product or service, or the overall experience of the customers with the company, based on their response in the rating scale, further strategies are being devised that helps molding the structure of company jibe to the need of customers. A company must be open to claims, and repairs, however the best policy is to prevent rather than repair, it helps in many ways, not

Female Offenders( AfricanAmerican women) Research Paper

Female Offenders( AfricanAmerican wo men) - Research Paper ExampleThese African Americans are serving by and large for non violent crimes which include property disputes. These African Americans face a lot of challenges while in the prison and some special services are to a fault being provided to these women so that they can avoid the problems (Snell 1994 Sabol et al 2007).It has been seen that many of the problems that women face in the prison are due to the inefficiencies of the system which have not been right by the authorities concerned. A problem for most of the incarcerated females is that they cannot be accommodated in places nearby their home. This is because few facilities allow the accommodation of female pris hotshotrs. In United States it has been seen that women in prison are usually a hundred miles away from their childs residence. It is stated that more than 60 % of all women are incarcerated more than one hundred miles from their childs place of residence (Human R ights Watch 1996). This problem is related to the families of the female offenders as these females cannot remain in contact with their family. Economic resources of the African American women are low and hence it becomes even more difficult for the family to pay visits to the females. Female prisoners are kept in a richly trade protection zone where they cannot be harmed in anyway. This high security zone can prove to be problematic for them as they are discriminated and misclassified accordingly in these high security zones. The facilities available these days in the prisons are not enough to provide the women with the basic rights. The hygiene and healthcare systems of the prison were originally established for men and hence these African American women have to suffer at the hands of the authorities. Gynecological examination is not yet much prevalent in the prison systems of the United States. It has also been seen that many African American women are incarcerated for the use of drugs but these

Research In Business Management Essay Example | Topics and Well Written Essays - 1500 words

Research In Business Management - Essay ExampleIn this literature review, various works of literature on racialism in the sell industry of the United Kingdom shall be critically reviewed. The aim of the researcher shall be to analyze the opinion of various reviewers on what racism is and how it started, laws that protect people against racism and variation, effects of racial disagreement on the growth of the United Kingdom retail industry and how racism in the retail industry of the United Kingdom tail assembly be stopped. Racism explained Several reviewers see and explain racism just from a perspective of ethic or racial background. To this effect, they make the inconsistency against people based on their skin color as the major definition of racism. In this function, Ellis-Christensen (2011) explains racism as the discrimination against people based on their race after explaining that commonly, but not always, people are categorized into whiz of five races White, Black, Lati no or Hispanic, Asian, and autochthonic or Native. Racism however goes beyond the discrimination of people based on their race or ethic background. In fact, limiting racism to discrimination against people based on their race would mean that racism cannot take place among two people belonging to one of the six sects mentioned by Ellis-Christensen (2011). ... With his explanation, it can established that two people may be of the same skin colour or race but by the mere fact that one is from a different national or ethic origin can result in one of the fellows showing acts of racism against the other. Laws guiding against racial discrimination at the workplace Since racial discrimination is a human properlys issue, various countries have laws that guides against it. In the United Kingdom, there are national laws that guide against racial discrimination at the workplace. These laws are very necessary because as noted by the Chartered Institute of Personnel and Development (2011), eve ryone should have a right to equal access to employment and when employed should have equal pay and equal access to training and development. In this regard, Section 1 of The Race dealings Act 1976 (Amendment) Regulations 2003 gives emphatic scenarios that constitute racial discrimination at the workplace and by extension in the retail sector. As a law, the breach of the stick rules comes with daring consequences to offenders (The National Archives, 2003). The researcher is however concerned with the implementation of the laws as the provisions of the law can never be enough if enforcement is not ensured thereof. In 2005 for instance the Abercrombie & Fitch lawsuits sent award checks to the over ten thousand class members who submitted valid claim forms in accordance with the process set fore by the Court in the April 2005 settlement order, most of which had to do with racial discrimination (Alvarez, 2005). This not withstanding, Barmes and Ashtiany (2003) report of how various r etail companies have their give laws and regulations that guides against racial discrimination. Effects of racial discrimination on the UK retail industry

Last 2 religion journal Essay Example | Topics and Well Written Essays - 1000 words

Last 2 religion journal - Essay ExampleIn the former, spiritual experiences are taken to be the result of the processes of matter. In pantheist theology, both temperament and mind (spirit) are considered to be manifestations of some divine principle, which pervades all nature but is ultimately not different from it. The view that nature depends on God can be either theistic or deistic. For me, both of these trends have one thing in common They assume that nature is ordered and that the human mind is capable of tracing out that order. One could, therefore, try to unfold on an analytical basis the respective impacts of those various phantasmal ideologies on the scientific enterprise. However, such an approach would, at almost every step, imply historical considerations about information, and all the more so as science has only gradually revealed itself as a strictly quantitative study of things in motion. It may, therefore, seem more logical to specify, from the start, those impac ts in their historical context, because pantheism, theism, deism, and materialism institute also a historical sequence (Byrne 54).This opinion holds true in respect both to the formulation of a major scientific theory and to its resultant interpretation. Hence, the relation of deism to science is a matter that is essentially different in its status before and after Newtons Principia. Before the appearance of that work, which preceded the robust offset of deism in the Western world, pantheism and deism could play their respectively inhibitory and creative roles in science (Byrne 59). After the Principia, exact science had a in the main articulated mathematical, or quantitative, structure that safely operated within its own set of methodical canons and retained a very large measure of independence from combat-ready scientists religious or antireligious motivations. And, as is well known, this distinction led to the deism, which

Auditing- report of the real good food Assignment

Auditing- report of the real good food - Assignment ExampleReal Good Food PLC is a heavily diversified alliance that manufactures and distributes a variety of products like sugar, baking ingredients, dairy products, jam and sweet bakery products (Real Good Food PLC 2015). As it stands, the company owns the largest sugar distribution network in the United Kingdom. Real Good Food plc participates in various market sectors such as the wholesale, retail, manufacturing, food help and export. The companys production and distribution activities are operated under six business divisions (Napier Brown, Real Good Food Europe, Renshaw, Garrett Ingredients, R&W Scott and Hayden Bakery) that supplies products to a greater part of the Eurozone (Annual Report Real Good Food PLC 2014, pp. 1-3).The consumption of sugar worldwide has increased by more than 20% in the last cristal years translating to an increase from around 140 cardinal tonnes to 170 million tonnes currently consumed on an annual basis. The Eurozone consumption statistics show consumption rate of 16.5 million tonnes. The increase in sugar consumption rate presents a growth opportunity for Real Good Food PLC. However, it is feared that some major political factors may create a favourable situation for the exploitation of the opportunity. The whole world is getting sensitized to the health effects of sugar. Most nations, specifically in the west, desire to implement trade policies and health regulations that will set the standard of sugar contents in the manufactured products (Annual Report Real Good Food PLC 2014, pp. 10).In addition, the production is affected by adverse weather conditions that have seen the global sugar production rate reduce. The prices of sugar are on the rise out-of-pocket to the reduction in the supply but increased demand. The economic performance, as measured by the market capitalization, of the sugar producing companies has declined due to the decrease in the timeworn prices. For tunately, the

Definition of Design Thinking Essay Example | Topics and Well Written Essays - 500 words

Definition of Design Thinking - Essay ExampleFor example, in engineering, education is pitch towards the creation of engineers who can think and create designs (Pourdehnead, et.al, 2011). However, design thinking is a complex subject and one of the approaches employ in teaching engineers design is the project-based learning approach (Dym, et.al, 2005). Engineering design thoughts involve a divergence-convergence thought process and a systems perspective. It encompasses several levels of interaction with system components that may be interconnected to early(a) systems (Frisk, et.al, 2014).Few studies have demonstrated thought processes and strategies involved in the engineering design process. One such study investigated engineering design thinking among K-12 learners (Lammi, & Becker, 2013). The inquiry analyzed how the high school learners engaged design thinking in systems processes never before viewed or understood (Bruton, 2010). The students cognitive capabilities were ana lysed by use of an investigatory triangulation mixed technique (Lammi, & Becker, 2013). Their cognitive abilities and mental processes during collaborative engineering design were studied with the aid of a Function-Behaviour-Structure cognitive analysis mechanism (Lammi, & Becker, 2013). While separate forms of data were collected, the research had to be guided by a set of two issuesDesign thinking has also generated avocation within business circles. The interest was directed towards understanding how the design thinking process impacts business in creating fads or contemporary phenomena (Hanttu, 2013). Design thinking focused on how designers thought and the tools and methods they used in their profession. Peter G. Rowe published Design Thinking in 1987 where he studied the design process and the intellectual activity of designing architects (Cross, 2011). Business publications such as the Bloombergs Business Week and Harvard Business Review have also printed articles on

Strategic Management and Possesses Good Customer Essay Example for Free

Strategic Management and Possesses Good Customer Essay1.What are the key issues presented in the study?Barclays is one of the four approximately dominant retail and commercial confides in U.K. but the company has faced many challenges between the time periods of 1980-2000.Key IssuesUnderperformance The curse had lost confidence in its abilities due to years of underperformance. It had failed to reach global market place with negligible growth in divestitures and acquisitions.Leadership issues The bank failed to find a good attractor between 1995 and 19999. It had five different CEOs in five years failing to contribute.Cost reduction The bank was struggling to make significant changes which could reduce its personify base. Its cost to income symmetry was higher than that of competitors.Lack of Planning The bank lacked strategic planning and also had a inadequate management performance system.Media and investors The bank had stimulate the easy target for media because of it s performance and changing CEOs. This resulted into unhappy investors and demoralized employees.2.Is Barclays performing well? Justify your answer.Considering the size and resources the bank has, I would say the bank is not performing according to its standards.JustificationBarclays possesses good customer relationship skills. They have built personalized relationships with one out of five personal customers, and have direct relationships with 25% of the businesses in U.K. This is a great resource to have unfortunately it is not commensurate to use the resources effectively. The infrastructure of the company is not capable of using the resources properly. One of the most important things needed for success of any organization is to have a good leader which the bank lacks.The bank has little indication on where they are losing money and where to cut costs. This is due to absence of a strategic plan and poor management system. The cost to income ratio was higher than its competitors which greatly affected the companys balance sheets. The bank had been unable to grow globally due to unmotivated and demoralized executives. The employees were not able to work in a team due to lack of communication and other corporate difficulties.In all, Barclays was a brand and had a report which it failed to fulfill because of poor management decisions and lack of proper planning and execution.3.What are the processes that Barrett used to formulate decide and implement new strategy?Matt Barrett had a difficult task ahead to imp